Customer Charter

Customer Charter

This Charter sets out the Customer Service Standards for Scottish Forestry's handling of application and capital claims for grant under the Forestry Grant Scheme (FGS) within the Scottish Rural Development Programme (SRDP) 2014–2020.

Scottish Government Rural Payments & Inspections Division (RPID- act as EU Paying Agency) has overall responsibility for delivery of SRDP schemes and is required to make all payments.

This Charter commits all participants, including FCS, RPID, consultees and applicants/claimants, to deal with applications and capital claims in a business-like manner with the objective of meeting the agreed target times.

FGS applications are dealt with by SF staff as they are received and progressed towards approval throughout the year.

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